PHALANXIA
Legal

Privacy Policy

Last updated: January 12, 2026

At Phalanxia, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

  • Account Information: Name, email address, company name, job title
  • Contact Information: Phone number, business address
  • Payment Information: Billing details (processed securely through third-party payment processors)
  • Communications: Information in emails, support tickets, or other communications with us

Security Data

When you use our Service, we process security-related data from your systems, including:

  • User behavior logs and access patterns
  • Authentication events and identity data
  • Network traffic and endpoint telemetry
  • Security alerts and incident data
  • Application usage and system events

Automatically Collected Information

We automatically collect certain information when you access our Service:

  • IP address and device information
  • Browser type and version
  • Usage patterns and feature interactions
  • Performance metrics and error logs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

  • Provide, maintain, and improve our Service
  • Process security data to detect threats and anomalies
  • Generate reports and analytics
  • Provide customer support

Communication

  • Respond to your inquiries
  • Send service updates and security alerts
  • Provide technical support
  • Send marketing communications (with your consent)

Legal and Security

  • Comply with legal obligations
  • Protect against fraud and abuse
  • Enforce our Terms and Conditions
  • Resolve disputes

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors who perform services on our behalf:

  • Cloud infrastructure providers (AWS, Azure, GCP)
  • Payment processors
  • Customer support platforms
  • Analytics services

All service providers are bound by confidentiality obligations and may only use your information as necessary to provide services to us.

Legal Requirements

We may disclose information if required by law or in response to:

  • Legal process or government requests
  • Protection of rights, property, or safety
  • Investigation of potential violations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data in transit (TLS 1.3) and at rest (AES-256)
  • Access Controls: Role-based access and multi-factor authentication
  • Network Security: Firewalls, intrusion detection, and monitoring
  • Compliance: GDPR, CCPA (SOC 2 audit in progress)
  • Regular Audits: Security assessments and penetration testing
  • Incident Response: 24/7 security monitoring and response team

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our Service and maintain your account
  • Comply with legal obligations (typically 7 years for financial records)
  • Resolve disputes and enforce agreements
  • Meet legitimate business purposes

When you terminate your account, we will delete or anonymize your data within 30 days, except where retention is required by law or for legitimate business purposes.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

General Rights

  • Access: Request a copy of your personal information
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a structured format
  • Opt-Out: Unsubscribe from marketing communications

GDPR Rights (EU/EEA)

  • Right to restriction of processing
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority
  • Right to withdraw consent

CCPA Rights (California)

  • Know what personal information is collected
  • Know if personal information is sold or disclosed
  • Opt-out of sale of personal information
  • Non-discrimination for exercising rights

To exercise these rights, please contact us at privacy@phalanxia.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

  • Essential Cookies: Required for Service functionality
  • Performance Cookies: Collect usage statistics
  • Functional Cookies: Remember your preferences
  • Analytics Cookies: Help us improve the Service

You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs)
  • EU-US Data Privacy Framework (where applicable)
  • Adequacy decisions by relevant authorities
  • Your explicit consent when required

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last Updated" date at the top indicates when this policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

For GDPR-related inquiries, you may contact our EU representative at eu-privacy@phalanxia.com.